Privacy Policy

1. Introduction

Always There Home Care Services, LLC ("ATHC," "we," "us," or "our") is committed to protecting the privacy and confidentiality of personal and health information entrusted to us by our clients and their families. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, address, phone number, email address, date of birth, and emergency contact information
• Health Information: Medical history, medications, diagnoses, physician information, and care needs assessment
• Financial Information: Insurance information, payment details, and billing records
• Service Information: Care plans, service schedules, caregiver notes, and service-related communications

3. How We Use Your Information

We use your information for the following purposes:

• To provide and coordinate home care services
• To conduct needs assessments and develop personalized care plans
• To communicate with clients, families, and healthcare providers
• To process billing and payment transactions
• To comply with legal and regulatory requirements
• To improve our services and ensure quality care
• To maintain accurate records and documentation

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• With Your Consent: When you authorize us to share information with specific individuals or healthcare providers
• Caregivers: With our trained caregivers who provide direct services to you
• Healthcare Providers: With physicians, nurses, and other healthcare professionals involved in your care
• Legal Requirements: When required by law, regulation, or court order
• Emergency Situations: To prevent serious harm or in medical emergencies
• Business Partners: With service providers who assist us in operations (e.g., billing services), under strict confidentiality agreements

5. HIPAA Compliance

As a licensed home care provider, ATHC complies with the Health Insurance Portability and Accountability Act (HIPAA) and its implementing regulations. We maintain appropriate administrative, physical, and technical safeguards to protect the privacy and security of protected health information (PHI).

6. Data Security

We implement reasonable security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Secure storage of physical and electronic records
• Access controls and authentication procedures
• Employee training on privacy and security practices
• Confidentiality agreements with all staff members
• Regular security assessments and updates

7. Your Rights

You have the following rights regarding your personal information:

• Access and review your information
• Request corrections to inaccurate information
• Request an accounting of disclosures
• Request restrictions on certain uses and disclosures
• Receive confidential communications
• File a complaint if you believe your privacy rights have been violated

8. Retention of Information

We retain your information for as long as necessary to provide services and as required by applicable laws and regulations. Medical records are typically retained for a minimum of seven years as required by Pennsylvania state law.

9. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. We will notify you of any material changes by posting the updated policy on our website or through direct communication. The effective date at the top of this policy indicates when it was last revised.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

11. Notice of Privacy Practices

Upon enrollment, you will receive a detailed Notice of Privacy Practices that provides additional information about how your health information may be used and disclosed. You have the right to receive a paper copy of this notice at any time.